by Sandra Potthoff, Justine Mishek, Gregory W. Hart
Applied Problem-Solving in Healthcare Management
is a practical textbook devoted to developing and strengthening
problem-solving and decision-making leadership competencies of
healthcare administration students and healthcare management
professionals. Built upon the University of Minnesota Master of
Healthcare Administration Program’s Problem-Solving Method, the text
describes the “never assume” mindset and the structured method that
drive evidence-based, action-oriented problem-solving. The “never
assume” mindset requires healthcare leaders to understand themselves and
their stakeholders, and to engage in waves of divergent and convergent
thinking. This structured method guides the problem solver through the
phases of defining, studying, and acting on complex interrelated
organizational problems that involve multiple root causes. The book also
describes how the Problem-Solving Method is complementary to quality
improvement methods and can be used in healthcare organizations along
with Lean, Design Thinking, and Human Centered Design.
Providing
step-by-step instruction including useful tips, tools, activities, and
case studies, this effective resource demonstrates the utility of the
method for all types of health organization settings including health
systems, hospitals, clinics, population health, and long-term care. For
students taking health management, capstone, and experiential learning
courses, including internship and residency projects, this book allows
them to test and apply their problem-solving and decision-making skills
to real-world situations. Beyond the classroom, it is an indispensable
resource for organizations seeking to enhance the problem-solving skills
of their workforce.
The authors of the text have
nearly 75 years of combined experience in healthcare management,
leadership, and professional consulting, and teaching and advising
healthcare administration students in classrooms, on student capstone,
internship and residency projects, and case competitions. Synthesizing
their expertise, this text serves as a guide for those who wish to
strengthen their problem-solving abilities to systematically identify,
analyze, study, and solve pressing organizational challenges in
healthcare settings.
Key Features:
- Describes a mindset and a structured problem-solving method that builds leadership competencies
- Encourages a step-by-step problem-solving approach to define, study, and act on problems to drive action-oriented solutions
- Supports
experiential learning and coaching for students and professionals early
in their careers, applicable especially to healthcare management,
capstone, and student consulting courses, internship and residency
projects, case competitions, and professional development in
organizations
- Compares
the Problem-Solving Method to other complementary methods used in many
healthcare organizations, including Lean, Design Thinking, and Human
Centered Design
