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Emotional Intelligence in Tourism and Hospitality 1 Emotional Intelligence in Tourism and Hospitality 1
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Emotional Intelligence in Tourism and Hospitality

Description

by Erdogan Koc (Editor)

Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital.

Details

Year:
2019
Pages:
166
Language:
English
Format:
PDF
Size:
2 MB
ISBN-10:
1786398311
ISBN-13:
978-1786398314
ASIN:
B07TYGWGQV
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