by Alex Hidalgo
Although service-level
objectives (SLOs) continue to grow in importance, there’s a distinct
lack of information about how to implement them. Practical advice that
does exist usually assumes that your team already has the
infrastructure, tooling, and culture in place. In this book, recognized
SLO expert Alex Hidalgo explains how to build an SLO culture from the
ground up.
Ideal as a primer and
daily reference for anyone creating both the culture and tooling
necessary for SLO-based approaches to reliability, this guide provides
detailed analysis of advanced SLO and service-level indicator (SLI)
techniques. Armed with mathematical models and statistical knowledge to
help you get the most out of an SLO-based approach, you’ll learn how
to build systems capable of measuring meaningful SLIs with buy-in
across all departments of your organization.
- Define SLIs that meaningfully measure the reliability of a service from a user’s perspective
- Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis
- Use error budgets to help your team have better discussions and make better data-driven decisions
- Build supportive tooling and resources required for an SLO-based approach
- Use SLO data to present meaningful reports to leadership and your users
