English | 2021 | Original PDF | 5 MB | 457 Pages
by David L. Goetsch, Stanley Davis
ISBNs: B084BXB46D, 0135577322, 013557742X, 0137848242, 24575698, 9780135577325, 9780135577424, 9780137848249, 978-0135577325, 978-0135577424, 978-0137848249, 0-13-557732-2, 978-0-13-557732-5
For courses in quality management, quality engineering, quality technology, and continuous process improvement.
A comprehensive guide to becoming an effective quality manager and decision maker
This
practical text helps current and future quality managers and decision
makers gain the knowledge and skills they need to achieve
organizational excellence. Quality Management for Organizational
Excellence: Introduction to Total Quality, 9th Edition covers all
quality management concepts. The book’s first section focuses on the
“people aspects,” including leading change, employee empowerment,
training, team building/teamwork, and conflict management, while the
second section deals with the “technical aspects,” including continual
process improvement, SPC, Six Sigma, Lean, Lean Six Sigma, and
benchmarking. Topics have been updated to include the latest trends and
information relating to the topics in question so that students are
learning the latest information. Each chapter contains a summary, key
terms and phrases, factual review questions, critical-thinking
activities, and discussion cases.
